About the Role
We are seeking a dedicated and customer-focused Tech
Support/Customer Service Representative to join our team. The ideal candidate
will provide exceptional support to our customers by troubleshooting technical
issues, resolving inquiries, and ensuring customer satisfaction. This role requires
strong problem-solving skills, excellent communication, and a passion for helping
others.
Requirements
Provide technical support and assistance to customers via phone, email, and chat.
Diagnose and troubleshoot technical issues, guiding customers through solutions.
Document customer interactions and technical issues in the support system.
Collaborate with internal teams to resolve complex issues.
Escalate unresolved issues to the appropriate departments when necessary.
Provide product and service information to customers.
Follow up with customers to ensure issue resolution and satisfaction.
Contribute to the creation and maintenance of support documentation and FAQs.
About the Company
We are looking for team members to join us in fulfilling our mission of being an innovative and premier communications service provider to the Plain Communities throughout the USA. RingTele internal mission is providing a God honoring work environment that provides stability, growth, and personal development for each of our team members.
Become a Dealer
Want to partner with RingTele?
We are looking for established and motivated dealers.
Tel: 223-221-7979
Lancaster, PA